Who we are

We are a community of passionate individuals committed to improving the life of people living with Multiple Sclerosis (MS) and other Progressive Neurological Diseases (PND). We take pride in helping our customers get the best out of life each day.

We are passionate about our cause and embrace our values of respect, hope, commitment and collaboration in our roles every day. These values are the guiding principles that enable us to do a great job while focusing on delivering MS Queensland’s vision, purpose and mission. Learn more about these here and check out the rest of our website, msqld.org.au to learn more about the services we provide.

How we work

We have four divisions that work collaboratively in support of our strategic goals:

Services

Provide services and support for people living with MS and other PND.

Fundraising

Raise the funds needed for the support and services we offer.

Operations

Offer corporate services to support all of our teams.

Customer Experience

Champions our ‘Customer First’ approach across the organisation.

Our Services team are a dedicated and passionate group of people who offer a wide range of services to people with MS and other PND. Essentially they spend the money the Fundraising team raises on helping people with MS and other PND to get the most out of life.

Our Fundraising team raise funds and awareness to support people living with MS and other PND. While we receive some government funding, there is a significant shortfall which means we need to fundraise to provide essential support and services.

Our Operations team are a driven bunch of professionals who support our other teams by providing HR, IT, finance and building services. They make sure everyone else can do their jobs smoothly and efficiently.

Our Customer Experience (CX) Department is a dynamic and creative team whose role is to strengthen our customer mindset and champion our ‘Customer First’ approach across the organisation.

The Services team looks after:

  • Education and information services
  • Physiotherapy and exercise therapy
  • Occupational therapy
  • Service coordination
  • Residential services

The Fundraising team looks after:

  • Fundraising events
  • Community fundraising
  • Lotteries
  • Donor development
  • Major giving
  • Wills and bequests

The Operations team looks after:

  • Learning and development
  • Recruitment and selection
  • Volunteer coordination
  • Workplace Health and Safety
  • Corporate financial services
  • Property management and maintenance
  • Information technology and systems

The CX team looks after:

  • Community engagement
  • Support for ‘People with MS’ support groups
  • Customer insights
  • Marketing and communications
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